24 Hours After-Sales Service
Free guarantee repair (including labor and material): free repair service during the
quality warranty period and reasonable charge for spare parts and maintaining service
after the quality warranty period. We will
never exempt our responsibilities on product owned defects.
Responding time: upon receiving user’s notification, we ensure 24-hour after-sales
Spare parts: necessary spare parts are provided together with products to customers.
Free technical training: integrative and normative technology training is available for
free to customers by our technical personnel to ensure they are skilled in regular operations
of hardware and software
of products and they are able to estimate and solve small problems.
Telephone investigation: our after-sales team will phone the user every month
during the warranty period to follow up the working condition of the products, and to
discover and solve problems, if necessary.
Site instruction service of installation is available.